24/7 Virtual Urgent Care

TeamHealth VirtualCare refers to the “virtual visits” that take place between patients and clinicians through a secure communications technology platform. This digital technology allows virtual visits to occur in real-time, from separate locations, and only requires an internet connection. 

The initial intake questions for a virtual care visit take approximately 5 minutes. Diagnosis and treatment plan is typically within an hour.

A TeamHealth VirtualCare clinician will connect with you via a secure video call to discuss diagnosis and treatment.

All listed times are approximate and may vary based on each patient’s individual needs. On-screen time estimates are provided to help you during your visit.

Once you've answered all the interview questions, an emergency medicine experienced TeamHealth VirtualCare clinician (physician (MD/DO), nurse practitioner (NP), or physician assistant (PA)) will review your symptoms, make a diagnosis, and develop your treatment plan.

TeamHealth VirtualCare clinicians are licensed and able to prescribe certain medications as part of your care plan, if clinically appropriate. We do not provide prescriptions for pain medications or narcotics. 

Yes, you can access your records at any time through your TeamHealth VirtualCare account. You have the option to print or forward your records to your Primary Care provider or another clinician.

Yes. Our Client Success Specialists are available 24/7 to help with non-clinical questions or requests. Speak to a live person at 1-855-606-0777 … no automated prompts.

1. Log in to your account and select “Profile and History.”
2. Select “Patient Details” and “Edit Profile.”
3. Go to the Benefit Groups dropdown and select your insurance from the available list of options.
4. Add the Member/Subscriber ID.
   Select “Update Profile.”
5. If you need help updating your profile, please call (855) 606-0777.